Privacy Policy

We collect information necessary to provide and improve our warehouse management services:

Account Information

When you register for QuickWMS, we collect your name, email address, company name, phone number, and billing information. For team accounts, administrators may provide employee names and email addresses.

Usage Data

We automatically collect information about how you interact with our platform, including features used, pages visited, actions taken, timestamps, and workflow patterns. This helps us understand how to improve the product.

Device Information

We collect device type, operating system, browser type, IP address, and general location data to ensure compatibility and security of our services, including barcode scanner and mobile device integrations.

Service Provision

We use your information to operate, maintain, and deliver the QuickWMS platform, including inventory management, receiving and grading, multi-channel listing, order fulfillment, and analytics features.

Improvements

Usage data helps us identify performance bottlenecks, develop new features, and improve existing functionality. We analyze aggregate trends to enhance the warehouse management experience for all customers.

Communications

We may send you service-related announcements, security alerts, product updates, and support responses. Marketing communications are sent only with your consent and can be opted out of at any time.

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Access Controls: Role-based access controls ensure that only authorized personnel can access your data. Multi-factor authentication is available for all accounts.
• SOC 2 Compliance: Our infrastructure and processes are designed to meet SOC 2 Type II requirements, with regular third-party audits to verify compliance.
• Infrastructure: Data is stored in geographically distributed data centers with redundancy and automated backups.

QuickWMS integrates with various third-party services to provide comprehensive warehouse management:

• Marketplace Integrations: When you connect marketplace accounts (eBay, Amazon, Shopify, etc.), we access order and listing data as authorized by you through those platforms.
• Payment Processors: Billing is handled through secure third-party payment processors. We do not store full credit card numbers on our servers.
• Analytics: We use analytics services to understand platform usage. These services may collect anonymized usage data subject to their own privacy policies.

We retain your personal information and warehouse data for as long as your account is active and as needed to provide our services. Specifically:

• Account and operational data is retained while your subscription is active.
• Upon account cancellation, you may request full deletion of your data. We will process deletion requests within 30 days.
• Certain data may be retained as required by law or for legitimate business purposes such as fraud prevention.
• Anonymized, aggregated data that cannot identify you may be retained indefinitely for analytics and product improvement.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you at any time.
• Correction: You may update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Export: You may request an export of your data in a machine-readable format (CSV or JSON) at any time.

To exercise any of these rights, contact us at privacy@quicklotzwms.com.

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the platform to function, including session management, authentication, and security tokens.
• Analytics: Help us understand how users interact with our platform so we can improve the experience. These can be disabled in your account settings.
• Preferences: Remember your settings such as dark mode, default views, and dashboard layouts.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.

We encourage you to review this policy periodically. Your continued use of QuickWMS after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: